Privacy Policy

This privacy notice tells you what to expect when Local London Flexi-Learn collects personal information. It covers why Local London Flexi-Learn collects personal information, how it’s used and how it’s kept secure. It applies to information collected about:

  • Visitors to

  • People who register with Flexi-Learn and access educational courses

  • People who enquire about educational courses

  • People who phone Local London Flexi-Learn and make an enquiry

This policy may change periodically. Please review this policy regularly to ensure you're still happy with how Local London Flexi-Learn uses data. By using the website, you're agreeing to the terms within this policy.
Local London Flexi-Learn is committed to preserving the privacy of all visitors to the website and do not disclose personal data of users to third-parties.

About Local London Flexi-Learn

Local London Flexi-Learn is a partnership of Local London FE Colleges, The Prince’s Trust and UCL’s Institute of Education led by Newham College. It is the largest single collaboration of FE colleges. Through its collaborative approach, Local London Flexi-Learn will reach out to engage learners in all Local London boroughs on their terms.

Local London Flexi-Learn (LLFL) has been granted funds by the Flexible Learning Fund to develop a replicable model to help people gain qualifications and develop the skills they need to succeed in the health & social care sector.

The purpose of the Flexible Learning Fund is to understand which interventions work best to increase learning among working adults and those looking to return to work. Part of this involves assessing whether flexible learning opens up education to adults who face barriers to learning and to those who may stand to benefit the most from learning.

The Department for Education has contracted Kantar Public to be the external evaluator of the Flexible Learning Fund. Kantar Public is working on behalf of the Department for Education (DfE) to evaluate the success of the Flexible Learning Fund. Findings from this pilot will help to shape future government policy.

Kantar Public, on behalf of DfE, is using information about adult learners collected by Local London Flexi-Learn. This information is collected and used to enable DfE to conduct its public task. DfE is the data controller.

How information is collected

Local London Flexi-Learn processes your personal information to meet legal and contractual obligations. Local London Flexi-Learn will never collect any unnecessary personal data from you and does not process your information in any way, other than already specified in this notice.

Google Analytics

When someone visits a third party service, Google Analytics, is used to collect standard internet log information and details of visitor behaviour patterns. This data provides insights as to how well our website is working and if it is useful to our learners and potential learners. This information is processed in a way which is anonymous.


Local London Flexi-Learn may collect personal information when you register with us and use our services. The registration process involves providing Local London Flexi-Learn with:

  • your name

  • date of birth

  • home postcode

  • what benefits you claim (if any)

  • your caring responsibilities (if any)

  • the number and age of children you live with

  • how many hours you work per week (if any)

  • what course you wish to enrol on

Local London Flexi-Learn may use this information, in accordance with its obligations under the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and Data Protection Act 2018 to:

  • Provide you with access to our website;

  • Provide you with education services

  • Contact you in connection with prospective opportunities and other educational advice and information;

  • Evaluate the Local London Flexi-Learn pilot

  • Monitor diversity

  • Target sources

Local London Flexi-Learn may share the information it collects about you with other parties. Local London Flexi-Learn does not sell or rent this information to others but will send personally identifiable information about you (which you have supplied in connection with educational opportunities) to other companies, organisations or people in the following situations: 

  • Partners: Local London Flexi-Learn may share your information with interested Third Parties and organisations which we cooperate with to support education and employment improvement. These partners may have access to personal information for the purposes set out in this document but may not use it for any other purpose;

  • Compliance with law, fraud and risk avoidance: Local London Flexi-Learn will release personal information where it is required or permitted to do so by law or by the regulations and other rules (including auditing requirements) to which it is subject. Local London Flexi-Learn may in particular exchange information with other companies and organisations for fraud protection and credit risk reduction; and

  • Consent: other than in the above situations Local London Flexi-Learn will not share personal information with third parties without your consent.

You have the right to ask for a copy of the information held by Local London Flexi-Learn in its records which will be provided within one calendar month. You also have the right to require us to correct any inaccuracies in your information.


Kantar Public’s privacy notice for Local London Flexi-Learn enrolees

For the evaluation of the Flexible Learning Fund, the legal basis for DfE processing these personal data, which extends to its contractor Kantar Public, is to enable DfE to carry out its statutory functions. DfE and Kantar’s processing of learner data as part of this pilot will solely be for statistical and research purposes.

View Kantar Public’s privacy policy here.



When you enquire about a course, webinar or education/training support, we will ask you for some basic information relating to your name, address and course required. You may also be asked to provide some information about your employment and education status. This data is collected to help us provide you with the best possible service and to understand whether or not you qualify for the support available. At the time of requesting this information your consent to process the data will be sought.

Social media

If you participate in any discussion on our social media platforms, you may provide Local London Flexi-Learn with information such as your name and address, email or phone number.

How information is stored

Local London Flexi-Learn has robust technical and organisational systems and policies in place to manage and protect your information. These measures include data encryption, restricted access rights to personal information and up to date security software to ensure confidentiality and to guard against unauthorised access, unlawful processing, accidental loss, damage and destruction.

Local London Flexi-learn and any of its sub processors will only process your data for as long as necessary for DfE and its contractor Kantar to conduct the evaluation. At the very latest, all personal information including learner files will be kept until 31st July 2019 unless otherwise agreed in writing by the Department for Education.


Local London Flexi-Learn may send information to registered learners about the range of support available to them, and other services that will support their educational programme. If you are a registered learner of Local London Flexi-Learn, you will have been given an option to opt in to the receipt of these communications upon registration. If you chose to opt in at the time of your registration, but would now like to withdraw your consent to be contacted for marketing purposes, please email Local London Flexi-Learn:

Access to your information and correction

You have the right to request a copy of the information that held about you. If you would like a copy of some or all of your personal information, please email or write to Local London Flexi-Learn at the following address:

To make sure that your personal information is accurate and up to date, you may be contacted to confirm this information. You are also able to request a correction to this data if you so wish.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Like many websites, Local London Flexi-Learn also obtain certain types of information when your web browser accesses, or advertisements and other content served by or on behalf of Local London Flexi-Learn. This information is used to provide measurement services and target advertisements.

For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some website features may not function as a result.

For further information about the cookies we use, please view our cookies policy.

Other websites

This website may contain links to third-party websites and partner sites. Local London Flexi-Learn do not control, and are not responsible for, the collation of any personal information by third parties whose privacy policy differs from Local London Flexi-Learn. We encourage you to read the privacy statements on the other websites you visit.

Your rights

You have the right to access any personal information that Local London Flexi-Learn processes about you and to request information about: 

  • The personal data held about you

  • The purposes of the processing

  • The categories of personal data concerned

  • The recipients to whom the personal data has/will be disclosed

  • How long your personal data will be stored 

  • If Local London Flexi-Learn did not collect the data directly from you, information about the source

If you believe that Local London Flexi-Learn holds incomplete or inaccurate data about you, you have the right to ask for it to be corrected. Local London Flexi-Learn will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. 

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from Local London Flexi-Learn and to be informed about any automated decision-making used. 

If a request is received from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

Changes to our privacy policy

We keep our privacy notice under regular review and we will place any updates on this webpage. This policy was last updated on 15 November 2018.

How to contact us

Please contact us if you have any questions about this privacy policy, or information we hold about you:

  • by email

  • by writing to Local London Flexi-Learn, CIPs, Newham College, High Street South, East Ham, London E6 6ER

  • by phone

Lodging a complaint

If you have any queries about this privacy notice or how your personal data is processed, you can contact the Data Protection Officer by:

  • Email:

  • Telephone: +44 (0) 0208 257 4000

  • Post: The Data Protection Officer, Newham College, High Street South East Ham E6 6ER

To request access to the personal data held about you, you may contact the Data Protection Officer by using the contact details above or by contacting Newham College Reception.
If you are not satisfied with how your personal data is processed, you can make a complaint to the Information Commissioner.

You can find out more about your rights under data protection legislation from the Information Commissioner's Office website available at: